Christenson IT Helpdesk

Priority

- Use Default
- 1 - HIGH PRIORITY
- For full system faults/full location issues
- 2 - Priority Issue\Ongoing Projects
- For issues from Management or escalated issues.\ONGOING PROJECT work
- 3 - Escalated-Multiple\Projects
- An Escalated or Priority issue. Or an issue affecting Multiple systems./ Standard in Projects Queue
- 4 - Standard System Issue
- For a single system issue, on site or at head office
- 5 - Problem for Later
- An issues that will wait until a site visit for another issue
- 6 - Causual Question
- A casual question from a staffer about a computer issue